Refund Policy

ForZoom or in-person sessions, cancellations must be made at least 24 hours in advance to receive a full refund. Cancellations made within 24 hours of the scheduled session are non-refundable.

If session (s) is scheduled through Zoom, no refund will be offered if technology on the client’s side is not working properly (such as wifi). Classes may not be offered individually if purchased in a bundle. If a family is unable to attend a session, there will be no make-up class unless arrangements are made in advance with agreement of the instructor.

Nurse Netty pre-recorded sessions are designed to hand parents the tools to help your family communicate about any subject for a lifetime. If you decide your class isn’t the right fit for your family (for any reason), we will be happy to issue you a refund within 30 days of purchase.

Simply email our support team at annette@nursenetty.com within 30 days, and let us know you’d like a refund. Please email us directly from your email account rather than using our contact form so that you can retain a record of your refund request. Refund requests submitted via Instagram or any other social platform will not be processed. After 30 days, class purchases are completely non-refundable (even if you didn’t access or complete your class).